Frequently Asked Questions
How much do prints from Glenn Randall Photography cost?
I offer my images in a wide variety of sizes and presentations (loose, metal, gallery float, gallery-wrap canvas, etc.). In addition, each image has a unique aspect ratio (ratio of height to width). Prices start at $79 for a loose 11x14 inch print and scale upward with size and type of presentation. The best way to see all the options I offer, the exact sizes, and the prices for each, is to go to my product catalog and choose an image you're interested in. Note that not all sizes and presentations are available to order online because some are too big to be shipped. All sizes and presentations can be ordered, however, then picked up at my home office or delivered within the Denver metro area for a fee of $1.00 per mile based on round-trip mileage. For complete details, see Why can't some sizes and presentations be ordered online?
Will my print match the image on your website?
I work on a professional-quality monitor that I calibrate regularly. My prints match the image as seen on my website when my website is viewed on my monitor. Monitors vary widely in quality, however, and even professional-grade monitors can be calibrated to different settings. My prints should closely resemble the image as seen on your monitor when viewing my website, but I cannot guarantee that my prints will perfectly match a monitor I've never seen. I can guarantee that my prints will be the most evocative, compelling rendition I can produce of the image I originally captured. I do offer a 30-day money-back guarantee if you are not satisfied with the print. See my return policy.
How long will prints from Glenn Randall Photography last?
All prints from Glenn Randall Photography are printed on high-quality photographic paper with a display life under good viewing conditions of 50 years or more. For longest print life, avoid displaying your print in direct sunlight, and avoid hanging it in areas of extreme humidity, such as a bathroom with a tub or shower.
Is purchasing prints and paying for workshops on GlennRandall.com secure?
Payment for all print orders is handled by Wix Payments. All major credit cards are accepted. Payments for workshops are processed by Paypal, but you do not need a PayPal account to order. Again, all major credit cards are accepted. Order processing through Wix Payments and PayPal is completely secure. Neither I, nor anyone who might be able to hack into my computer, will ever see your credit card information. You can order online with complete confidence.
What is a gallery-wrap canvas print?
In the gallery-wrap canvas style of presentation, the image is first printed on high-quality canvas. The printed canvas is given three coats of protective lacquer, then stretched onto traditional artist stretcher bars such as those used by oil painters. All gallery-wrap canvases are ready to hang. The smallest size of both standard-format (4x5 aspect ratio) images and panoramic images uses stretcher bars measuring three-quarters of an inch thick. All other sizes use stretcher bars measuring one and a half inches thick. See an example of a gallery-wrap canvas.
What is a gallery float?
In the gallery float style of presentation, the print is first mounted onto high-quality 1/4" medium-density fiberboard, then covered with a UV-resistant, anti-glare, protective laminate. The edges are lightly beveled, and a decorative black trim is applied. In the final step, strips of one-inch thick MDF are attached to the back. These strips are recessed two inches from the edge of the piece so that the finished piece appears to "float" one inch away from the wall. The piece is hung from a French cleat, which is positioned atop a mirror bar attached to the wall. All mounting hardware is included. See an example of a gallery float.
What is a metal print?
What is the aspect ratio and why does it differ so much for different images?
How long will it take for my print to be manufactured?
I offer over 100 images on this site, in four or five sizes each and four different presentations (loose, metal print, gallery-wrap canvas print, and gallery float). It is impossible to keep every size and presentation of every image in stock at all times. Accordingly, most of the items I offer for sale on GlennRandall.com are hand-built one at a time as customers order them. It normally requires between five and ten business days to complete an order, but it may take longer if I am on an extended shoot. Shipping time is in addition to these figures. To get specific information about delivery time for a particular item, please call 303 499-3009 or contact me. I will do my best to accommodate rush orders. Thanks for your patience!
How much does shipping cost and how long does it take?
Why can't some sizes and presentations be ordered online?
All gallery-wrap canvas prints and gallery-floats larger than 30x40 are too big to be shipped via FedEx ground and too big to fit in any standard-size art box. While these prints can be shipped, they require a custom-made crate and the cost is exorbitant ($300+). I strongly suggest that all customers who live outside the Denver metro area and who wish to purchase a print larger than the maximums specified above buy the loose version and take it to the custom frame shop of their choosing. Loose prints can be shipped rolled at the standard shipping rate of 15 percent of the retail price. Customers who live in the Denver metro area can pick up gallery-wrap canvas prints and gallery-float prints larger than 30x40 at my home office in Boulder.
Can I pick up my print or have it delivered rather than have it shipped?
If you would like to pick up your print at my home office in Boulder rather than have it shipped, please call 303 499-3009 (office) or 720 320-7126 (mobile) to complete your purchase and make arrangements for pickup. Alternatively, I can deliver prints in the Denver metro area for $1.00 per mile based on round-trip mileage.
Contact information provided by the customer, including email address, telephone number, address, etc., is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Online orders for prints are handled by Wix Payments; online payments for workshops are handled by PayPal. For these types of transactions I never see your credit-card information. Financial information provided to Glenn Randall Photography over the phone to complete a transaction, including credit card numbers, expiration dates, and billing address, is used solely to bill customers for their order. Glenn Randall Photography will not sell your email address or any other personal information to anyone.
What is your return policy?
I allow returns for a full refund (minus shipping) for 30 days from the date of delivery if you are dissatisfied with the print. You are responsible for the cost of shipping the print back to me, including the cost of insuring it for the full retail value, and the print must arrive in salable condition for a refund to be issued.
Can I license the right to use one of your images in a commercial project (website, brochure, catalog, etc.)?
Still have a question? Please call 303 499-3009 (office), 720 320-7126 (mobile), or email me.