Frequently Asked Questions

How much do prints from Glenn Randall Photography cost?

I offer my images in a wide variety of sizes and presentations (loose, metal, gallery float, gallery-wrap canvas, etc.). In addition, each image has a unique aspect ratio (ratio of height to width). Prices start at $79 for a loose 11x14 inch print and scale upward with size and type of presentation. The best way to see all the options I offer, the exact sizes, and the prices for each, is to go to my product catalog and choose an image you're interested in. Note that not all sizes and presentations are available to order online because some are too big to be shipped. All sizes and presentations can be ordered, however, then picked up at my home office or delivered within the Denver metro area for a fee of $1.00 per mile based on round-trip mileage. For complete details, see Why can't some sizes and presentations be ordered online?



Will my print match the image on your website?

I work on a professional-quality monitor that I calibrate regularly. My prints match the image as seen on my website when my website is viewed on my monitor. Monitors vary widely in quality, however, and even professional-grade monitors can be calibrated to different settings. My prints should closely resemble the image as seen on your monitor when viewing my website, but I cannot guarantee that my prints will perfectly match a monitor I've never seen. I can guarantee that my prints will be the most evocative, compelling rendition I can produce of the image I originally captured. I do offer a 30-day money-back guarantee if you are not satisfied with the print. See my return policy.



How long will prints from Glenn Randall Photography last?

All prints from Glenn Randall Photography are printed on high-quality photographic paper with a display life under good viewing conditions of 50 years or more. For longest print life, avoid displaying your print in direct sunlight, and avoid hanging it in areas of extreme humidity, such as a bathroom with a tub or shower.



Is purchasing prints and paying for workshops on GlennRandall.com secure?

Payment for all print orders is handled by Wix Payments. All major credit cards are accepted. Payments for workshops are processed by Paypal, but you do not need a PayPal account to order. Again, all major credit cards are accepted. Order processing through Wix Payments and PayPal is completely secure. Neither I, nor anyone who might be able to hack into my computer, will ever see your credit card information. You can order online with complete confidence.



What is a gallery-wrap canvas print?

In the gallery-wrap canvas style of presentation, the image is first printed on high-quality canvas. The printed canvas is given three coats of protective lacquer, then stretched onto traditional artist stretcher bars such as those used by oil painters. All gallery-wrap canvases are ready to hang. The smallest size of both standard-format (4x5 aspect ratio) images and panoramic images uses stretcher bars measuring three-quarters of an inch thick. All other sizes use stretcher bars measuring one and a half inches thick. See an example of a gallery-wrap canvas.



What is a gallery float?

In the gallery float style of presentation, the print is first mounted onto high-quality 1/4" medium-density fiberboard, then covered with a UV-resistant, anti-glare, protective laminate. The edges are lightly beveled, and a decorative black trim is applied. In the final step, strips of one-inch thick MDF are attached to the back. These strips are recessed two inches from the edge of the piece so that the finished piece appears to "float" one inch away from the wall. The piece is hung from a French cleat, which is positioned atop a mirror bar attached to the wall. All mounting hardware is included. See an example of a gallery float.



What is a metal print?

Metal prints have a contemporary, high-impact look. In this process I use my state-of-the-art Epson SureColor P9000 printer to print the image on Epson Premium Glossy photo paper, then mount the print on a sheet of e-panel, a high-end aluminum composite material that is 1/8 of an inch thick. I protect the print with a scratch-resistant, high-gloss laminate. I then attach a 3/4-inch thick wooden spacer to the back of the e-panel sheet. This spacer is recessed from the edge of the print, which makes the print appear to "float" off the wall. Manufacturing these prints in-house gives me complete control over quality and allows me to offer metal prints at highly competitive prices. ​ All standard-aspect-ratio images are available as ready-to-hang prints on metal. Picture wire on the back allows the print to be hung from a standard picture hook. The e-panel sheets I use come in standard sizes that fit images with aspect ratios (ratio of height to width) of 4 to 5 and 2 to 3. See an example of a metal print. ​ Special note on metal panoramic prints ​ Please note that the image area of all panoramas printed on metal will be 24 inches wide. The height of the image will vary depending on the image. The overall dimensions of metal panoramas will be 16x28 inches. All metal panoramas have a two-inch wide white border on the left and right side of the panorama and a white border of variable width on the top and bottom of the panorama. For loose prints, gallery floats, and gallery-wrap canvas prints of panoramic images, the image area and overall dimensions are the same. There is no border around the image.



What is the aspect ratio and why does it differ so much for different images?

The aspect ratio is the ratio of the long and short dimensions of the print. For example, a 16x20-inch print has an aspect ratio of 4:5. The aspect ratio of the print I offer for any particular image will vary depending on how I captured the original image. I shot many images on this site with a 4x5 field camera. Those images have a 4:5 aspect ratio. I shot more recent images with a high-end digital SLR. Those images have an aspect ratio of 2:3. I shot most of the panoramas on this site by stitching together multiple frames. These images have an aspect ratio that best captures the original scene rather than an arbitrary "panoramic" format like 3:1. Please note that most of the images I offer for sale as prints are printed "full frame." This means that the print shows all of the image area originally captured in the field. It is not possible to add extra image area after the image is shot. In other words, if you find a vertical (portrait mode) image you like, but would prefer a horizontal version (landscape mode), you would have to be willing to crop off enough image area from the top and/or bottom of the original image to fit the horizontal format. In almost all cases, this will destroy the integrity of the original image. It is not possible to add extra image area to the sides of a vertical image to make it into a horizontal, or to add extra image area to the top and bottom of a horizontal image to make it into a vertical. All dimensions are given in inches, with the short dimension listed first, regardless of whether the image is a horizontal (landscape mode) or vertical (portrait mode).



How long will it take for my print to be manufactured?

I offer over 100 images on this site, in four or five sizes each and four different presentations (loose, metal print, gallery-wrap canvas print, and gallery float). It is impossible to keep every size and presentation of every image in stock at all times. Accordingly, most of the items I offer for sale on GlennRandall.com are hand-built one at a time as customers order them. It normally requires between five and ten business days to complete an order, but it may take longer if I am on an extended shoot. Shipping time is in addition to these figures. To get specific information about delivery time for a particular item, please call 303 499-3009 or contact me. I will do my best to accommodate rush orders. Thanks for your patience!



How much does shipping cost and how long does it take?

All photographic prints, regardless of presentation (loose, metal, gallery-float, gallery-wrap canvas) are delicate and require careful packaging to be shipped safely. Accordingly, all online purchases that require shipping will have a charge added for shipping and handling. This shipping charge covers shipments to all 50 states plus Canada. Please contact me for a quote on shipping to other international destinations. If you would like to pick up your print at my home office in Boulder rather than have it shipped, please call 303 499-3009 (office) or 720 320-7126 (mobile) to make arrangements for pickup. Alternatively, I can deliver prints in the Denver metro area for $1.00 per mile based on round-trip mileage. Shipping within the continental United States normally takes one to five business days. I realize many online retailers offer "free shipping." It's not actually free, of course; the retailer simply builds the cost of shipping into the cost of the item. I chose not to do that since it penalizes customers who choose to pick up their print at my home office. By only charging shipping to customers who actually need their purchase shipped, I can keep the price lower for customers who pick up their print.



Why can't some sizes and presentations be ordered online?

All gallery-wrap canvas prints and gallery-floats larger than 24x36 are very expensive to ship. The cost can easily exceed $200 even for destinations in the lower 48. I strongly suggest that all customers who live outside the Denver metro area and who wish to purchase a print larger than 24x36 buy the loose version (not mounted or matted) and take it to the custom frame shop of their choosing. Loose prints can be shipped rolled at the standard shipping rate of approximately 15 percent of the retail price. Customers who live in the Denver metro area can pick up gallery-wrap canvas prints and gallery-float prints larger than 24x36 at my home office in Boulder. Alternatively, I can deliver prints in the Denver metro area for $1.00 per mile based on round-trip mileage.



Can I pick up my print or have it delivered rather than have it shipped?

If you would like to pick up your print at my home office in Boulder rather than have it shipped, please call 303 499-3009 (office) or 720 320-7126 (mobile) to complete your purchase and make arrangements for pickup. Alternatively, I can deliver prints in the Denver metro area for $1.00 per mile based on round-trip mileage.



What is your privacy policy?

Contact information provided by the customer, including email address, telephone number, address, etc., is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Online orders for prints are handled by Wix Payments; online payments for workshops are handled by PayPal. For these types of transactions I never see your credit-card information. Financial information provided to Glenn Randall Photography over the phone to complete a transaction, including credit card numbers, expiration dates, and billing address, is used solely to bill customers for their order. Glenn Randall Photography will not sell your email address or any other personal information to anyone.



What is your return policy?

I allow returns for a full refund (minus shipping) for 30 days from the date of delivery if you are dissatisfied with the print. You are responsible for the cost of shipping the print back to me, including the cost of insuring it for the full retail value, and the print must arrive in salable condition for a refund to be issued.



Can I license the right to use one of your images in a commercial project (website, brochure, catalog, etc.)?

All of the images on GlennRandall.com are available for licensing as stock photographs for a wide variety of editorial and commercial purposes. Possible uses include websites, magazine articles, brochures, print advertising, product packaging, calendars, greeting cards, etc. I license the use of my images on a rights-managed basis, which means customers pay a fee to use one or more images in a certain way for a certain amount of time. All fees are negotiated on a case-by-case basis for the specific rights the customer needs. All other rights are reserved. Any additional or subsequent usage requires negotiation and payment of an additional fee. If you would like to license the use of an image for any purpose, please call 303 499-3009 or email me for a quote. Please provide as much detail as possible on your intended usage, including the size and placement of the image, the print run, distribution territory (if applicable), length of time you would like to use the image, etc. I will respond with a quote as soon as possible. I can accept payment via all major credit cards, check, and PayPal. I can deliver high-res files via Dropbox or your FTP site. If you don't find what you are looking for on this site, please visit AGPix.com, where you'll find a selection of over 2,700 images in a keyword-searchable database. The selection on AGPix includes Colorado landscapes, Utah landscapes, Canadian landscapes (primarily photographs of the aurora), outdoor sports, and wildlife photos. Or if you prefer, just contact me with the specifics of your request. I'll create a viewing platform (a temporary web page just for you) with the images that best meet your requirements. To date over 2,000 of my photographs have been published, including 84 covers. For details, please see my Resume of Publication Credits.



 
 

Still have a question? Please call 303 499-3009 (office), 720 320-7126 (mobile), or email me.